Privacy Policy

Last updated 13 August 2026

This Privacy Policy is provided as a general template. It should be reviewed and tailored by The Salon Group's own legal adviser before publication to ensure it accurately reflects the group's actual data practices and obligations under Australian law.

Who we are

The Salon Group ("we", "us", "our") is an Australian salon group based in Victoria that owns and supports a portfolio of independently branded local hair salons. This policy applies to personal information we collect through our corporate website, thesalongroup.com.au, and through the enquiry and subscription forms available on it.

We are committed to protecting your privacy and to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our individual salons may operate their own booking systems and privacy practices; those are handled separately by each salon.

Information we collect

We collect personal information that you choose to provide, and limited technical information collected automatically when you visit our site. This may include:

• Your name, email address and any other details you enter into an enquiry, careers, partnership or newsletter subscription form.
• The content of any message or enquiry you send us.
• Technical information such as your browser type, device, approximate location and pages viewed, collected through standard web server logs and analytics tools.

We do not knowingly collect sensitive information through this website, and we ask that you do not send us sensitive information unless it is necessary and we have requested it.

How we use your information

We use the personal information we collect to:

• respond to your enquiries and direct them to the appropriate salon or team;
• consider careers, partnership and supplier enquiries;
• send you updates or Journal stories where you have subscribed to receive them;
• maintain, improve and secure our website; and
• meet our legal and regulatory obligations.

We only use your information for the purpose for which it was provided, or for a directly related purpose you would reasonably expect.

Disclosure of your information

We may share your personal information with the individual salon relevant to your enquiry, and with trusted service providers who help us operate our website and communications (for example, form and hosting providers). We require these providers to protect your information and to use it only for the services they provide to us.

We will not sell your personal information. We will only disclose it where required or authorised by law, or with your consent.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Some of our service providers may store data on secure servers located outside Australia; where this occurs, we take reasonable steps to ensure your information continues to be handled consistently with the Australian Privacy Principles.

Cookies and analytics

Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can set your browser to refuse cookies or to alert you when cookies are being used, though some parts of the site may not work as intended if you do.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, or to unsubscribe from our communications, please contact us using the details below.

Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.

Contact us

For any privacy enquiry, or to access or correct your information, please get in touch:

The Salon Group
Victoria, Australia
Email: enquiries@thesalongroup.com.au
Or via our contact page.

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